Your support team just spent 20 minutes solving a complex issue for a customer. The agent hangs up. Was the customer happy? Frustrated? Did the agent solve the root cause?

If you send an email survey 24 hours later, you'll get a < 5% response rate. You're flying blind.

The 5-Minute Window

The golden window for feedback is immediately after the interaction ends.

With ChatToSurvey, you can trigger an SMS automatically the moment a ticket is closed or a call ends.

It's one tap. It's effortless. And because it's immediate, the response rates are astronomical—often exceeding 40%.

Closing the Loop

If a customer says "No," that's an emergency. You can configure ChatToSurvey to instantly alert a manager via Slack or email.

This allows you to call the customer back within minutes. "I saw you weren't satisfied with the call. Let me fix this for you right now."

That level of service turns detractors into promoters. It turns a potential churn event into a loyalty-building moment. But you can only do it if you're listening in real-time.

Agent Coaching

With consistent, high-volume feedback, you can spot trends. Does Agent A struggle with technical issues? Is Agent B incredible at de-escalation?

Use the data to coach your team and improve your overall service quality.