Net Promoter Score (NPS) is the gold standard for measuring customer loyalty. "On a scale of 0 to 10, how likely are you to recommend us?"
But the standard delivery method—a pop-up modal or a generic email link—often feels cold and corporate. It feels like you're extracting data, not asking for an opinion.
The Chat Difference
When you ask for NPS via a conversational interface, the dynamic changes.
It feels personal. It feels lightweight.
The Magic of the Follow-Up
The score itself (the number) is interesting, but the why is where the value lies.
Most tools ask "Why did you choose that score?" as a static text box. Users usually skip it.
ChatToSurvey uses AI to adapt the follow-up based on the score:
- Promoters (9-10): "Wow, thanks! We love having you. What's your favorite feature so far?"
- Passives (7-8): "Thanks for the feedback. What's one thing we could do to make your experience a 10?"
- Detractors (0-6): "I'm sorry to hear that. Could you tell me a bit more about what went wrong so we can fix it?"
Higher Response, Better Insights
Because the follow-up feels like a natural conversation, users are far more likely to respond. They give you the specific details you need to improve your product or service.
Turn your NPS program from a vanity metric into a driver of real business change with ChatToSurvey.